Refund policy

Thank you for shopping with CERPH.

 We want you to love your purchase! Due to the nature of cosmetic products, please review our return policy carefully.

1. Eligibility for Returns

For hygiene and safety reasons, cosmetics and skincare products are non-returnable and non-refundable once opened or used.

We only accept returns if:

  • The item is unused, unopened, and in its original packaging

  • The return request is made within 7 days of delivery

  • The product is damaged, defective, or incorrect upon arrival

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at

Cerphsh@outlook.com

 within [48–72 hours] of delivery.

  • Your order number

  • Clear photos or videos of the issue

Once verified, we will offer:

  • A replacement, or

  • A full refund

3. Non-Returnable Items

The following items are non-returnable:

  • Opened or used cosmetics

  • Products damaged due to misuse

  • Sale or promotional items (unless defective)

  • Gift cards

4. Refund Process

Approved refunds will be issued to the original payment method within [5–10 business days] after inspection.

Please note:

  • Shipping fees are non-refundable

  • Refund processing times may vary depending on your bank or payment provider

5. Exchanges

We do not offer direct exchanges. If eligible, please return the item and place a new order.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item was damaged or incorrect

  • We recommend using a trackable shipping service, as we are not responsible for lost returns

7. Contact Us

For any questions about returns or refunds, contact us at:

Cerphsh@outlook.com